Return & Exchange PolicyAll merchandise, in the condition it was received, can be returned or exchanged within a 90 day period. We will happily refund the purchase price of any stock items that do not satisfy you. Shipping and handling charges on returned merchandise are not refundable. We do not accept worn articles for refund, credit, or exchange. Nor do we refund gift certificates.
Custom OrdersIt is our intention to provide you with the best quality product, in the most convenient way, delivered to you in the best condition. If, by chance, you receive a damaged or defective product, we will replace this item promptly at no additional cost to you.
Upon receipt of a damaged or defective product, please call us toll free at 888-890-3656 and one of our sales associates will be happy to assist you in correcting the error. Please supply the sales associate with your order number, style number and tracking number from your original package.
Returning an ItemHere are the simple steps for returning an item. Please pack all items being returned securely in the original package, if possible. Enclose a copy of the original receipt with the return merchandise.
Please enclose a small note indicating what was wrong with the item and if you would like a refund or an exchange. If you called the store and spoke to a salesperson please write down the person's name, if possible. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. For your protection, we recommend that you use UPS or Insured Parcel Post for your return shipment.
Ship the Return Package to:Kraff's Clothing
111 S. Toppenish Ave.
Toppenish, WA 98948
On the outside of your box please write RETURN.